Frequently Asked Questions
Find quick answers to our commonly asked questions.
Find quick answers to the questions we are most commonly asked.
01 Can you send me coupons?
We do not have coupons available upon request. If you are on Facebook, 'Like' our Pain POM® fan page to participate in special promotions and offers when they are available. You can also browse our coupon/promotional section for current product promotions or coupon offerings. We also encourage our consumers to look for on-shelf coupons, as well as in-store specials and weekly features on our products.Does this answer your question?
02 Where can I purchase POM products?
Our great tasting POM products are available at most major grocery stores. Please check with your local store manager to see if they can assist you in obtaining the product.Does this answer your question?
03 I have an allergy. How can I determine if this product is safe for me to eat?
We produce our products in multiple bakeries. We are always changing and improving our products and recommend that you review the ingredients at each purchase for the most current ingredient information. We take allergens very seriously, and ensure that we clearly identify ingredients that are listed by Health Canada as priority allergens. For more information about the priority allergens in Canada please visit Health Canada’s website at:
For more information on specific products, please contact the Consumer Engagement hotline at 1-800-590-7246.Does this answer your question?
04 Where can I find POM® recipes?
POM® has lots of great recipe meal ideas which are sure to delight your family and friends. Please click here to explore our recipe section. You can also subscribe to our POM® newsletter, where we often provide delicious recipes, and information on our products and promotions.Does this answer your question?
05 Do your products contain animal ingredients?
The mono and di-glycerides used in our products are sourced from plants. There may be some products that contain other ingredients, such as milk, which would be identified on the ingredient list. While many of our products do not have any animal ingredients added, it is always best to review ingredient information at each purchase, for the most current information. For more information on specific products, please contact the Consumer Engagement hotline at 1-800-590-7246.Does this answer your question?
06 Where is the best place to store my bread?
The best place to store your bread is on the counter until the best before date or in the freezer for up to two (2) months. Storing bread in the refrigerator could have a negative impact on flavour and texture.Does this answer your question?
07 How can I keep my bread fresh?
Bread will stay fresh in its packaging at room temperature for several days. It is best to keep it in a cool place during hot and humid weather, since mould can grow quickly in these conditions.Does this answer your question?
08 Can POM® bread be frozen?
Yes. Bread can be kept in the freezer for up to two (2) months, provided it is well wrapped, and frozen before the best before date.Does this answer your question?
09 Where is POM® bread made?
We have several bakeries within Quebec that bake our bread fresh every day.Does this answer your question?
10 Where can I find POM bread nutritional facts?
All our nutritional information can be found directly on our package. While our websites can contain nutritional and ingredient information; we bake our bread products in multiple bakeries within Quebec. We are always changing and improving our products, and recommend that you read the label every time you purchase our bread for the most current information.Does this answer your question?
11 Does POM® have any gluten free products?
POM® does not currently make any gluten free products.Does this answer your question?
12 What is gluten?
Gluten refers to proteins which are found in wheat endosperm. It is responsible for the elasticity of dough, which helps baked goods bind together.Does this answer your question?
13 Is POM® bread good for me?
Grains play an important role in a healthy diet. Eating Well with Canada’s Food Guide recommends grain products as one of the four pillars to maintaining a healthy diet. POM® provides a variety of products made from wheat and whole grains to meet various dietary requirements.Does this answer your question?
14 What’s the difference between whole grains and whole wheat?
When shopping for grain products like bread, pasta, bakeries, and cereals, you will come across various ingredients listed on the labels. Listed below are explanations of what the ingredients really mean:
Does this answer your question?
- 100% Whole Grain: Products are made with 100% whole grain flour
- Whole grain whole wheat flour: This flour is 100% whole grain, containing the bran, germ, and endosperm. Most whole grain whole wheat breads are made with this flour
- Made with Whole Grain: This term means the product contains whole grains, but may also be mixed with other refined flour(s).
- Multi-Grain: A product labelled Multi-Grain simply means that it contains multiple grains; however, it may or may not contain whole grains.
- Whole Wheat: Under federal regulation, up to 5% of the wheat kernel (approximately 70% of the germ) can be removed during processing and can still be labelled “whole wheat”. Therefore, it does not mean that the product is 100% whole grain.
- Wheat flour: Also known as refined flour, this ingredient is often found in white bread. Refined flour, like wheat flour and all-purpose flour, has both bran and germ removed.
15 What are whole grains?
Whole grains include all three parts of a grain kernel: the bran, endosperm and germ.
Bran: Is the multi-layered outer shell that protects the other two parts of the kernel from sunlight, pests, water, and disease. It is rich in dietary fibre, B vitamins, minerals such as magnesium, iron and zinc, phytochemicals and some protein.
Endosperm: Is the middle layer tissue that surrounds the germ and is the largest portion of the kernel. The endosperm provides nutrition to the germinating seed and in human diet and contains carbohydrates predominantly starch, proteins and small amounts of vitamins and minerals.
Germ: Is the inner core of the grain that will sprout into a new plant. It contains vitamins B and E, minerals, phytochemicals and unsaturated fats.
To be considered a whole grain, all parts of the grain—bran, endosperm and germ—must be included.Does this answer your question?
16 Are whole grains good for you?
Eating Well with Canada’s Food Guide recommends grain products as one of the four pillars to maintaining a healthy diet. For more information and facts & tips to help you incorporate grains into your diet, please visit:Does this answer your question?
17 What is the recommended serving size of grains?
According to Eating Well with Canada’s Food Guide, the number of servings required for adults is driven by both age and gender. For example, Canada’s Food Guide recommends that a 35 year old female consumes 6-7 servings of grains per day, whereas they recommend a 35 year old male consumes 8 servings per day.
For more information on Canada’s Food Guide, please click here: Health Canada - Canada's Food Guide
For specific serving requirements, please visit the link below: Health Canada - Grains Servings SizesDoes this answer your question?
18 How do your Printable Coupons Work?
How many times can I print my coupons?
I’m trying to print my coupons and it won’t work
After you've selected your coupons, click the "Print Coupons" button. If you are still having trouble, you can look for more answers here http://help.smartsource.com/ or contact us for support.
A message says I already printed my coupons but I didn’t
Don't forget, you get one chance to print your coupons & offers. If something did go wrong, you get one more try. Also, coupons can expire or run out, therefore they might show as unavailable.
I can’t find my coupons. Where are they?
If you see this message: "Sorry, you've already claimed your coupon or it is no longer available," it means that you've printed all your coupons and there are no new coupons available at the moment.
Why can’t I print more than one coupon per offer?
We set a limit so that everyone can enjoy our great offers. If something went wrong when you tried to print the first time, you get one more try.
Have more questions about our printable coupons?
Click here for more answers: http://help.smartsource.com/Does this answer your question?
19 Where do you source your wheat from?
The wheat and flour we use in our fresh bakery products is sourced from North America.Does this answer your question?
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